DIGITAL-BASED PUBLIC SERVICE INNOVATION: AN ANALYSIS OF E-GOVERNMENT IMPLEMENTATION IN INDONESIA

Abstract

This research aims to analyse the implementation of e-government as a form of digital-based public service innovation in Indonesia. Digital transformation in government has great potential to improve efficiency, transparency, and accountability in public services. Although the Indonesian government has made various efforts to accelerate digitalisation in the public sector, challenges in terms of technological infrastructure, human resource capabilities, and community participation are still the main obstacles. This research uses the Systematic Literature Review (SLR) method to review relevant literature on e-government implementation in Indonesia. The results show that despite the progress in e-government implementation, its
success is highly dependent on improving technological infrastructure capacity, developing apparatus competencies, and synergy between central and local governments.